Managing
Disruptive Clinicians
Course
This course provides healthcare leaders with an immersive and interactive experience to learn best-practice strategies, and equip themselves with their own effective own toolkit for managing disruptive clinicians.
Using AIHE’s exclusive teaching methodology and trademarked material with real life case studies, this course is designed based on frontline experience by leading healthcare specialists with extensive experience in managing difficult clinicians and confronting clinical situations across the private and public healthcare sectors.
ABOUT THE COURSE
Prevent toxic cultures before they take hold.
Confronting disruptive clinicians can expose leaders to considerable psychosocial harm.
Learn the fundamentals and practical strategies for managing challenging behaviour in your work environment, with the AIHE Managing Disruptive Clinicians Course.
Designed for clinician leaders, healthcare directors and senior executives, the Managing Disruptive Clinicians Course is delivered in an interactive learning in a stimulating and supportive environment.
This course provides a comprehensive toolkit for leaders, including recognising early indicators of impairment, responding to crisis situations and introducing participants to AIHE's RIJC© Behaviour Management Program for the effective management of disruptive clinician behaviour.
At the successful completion of the Course, participants are awarded a CPD eligible Certificate in Managing Disruptive Clinicians.
Is this program right for you?
The program is designed for
- Chief Executives, COOs, and Executive Directors
- Clinical Directors and Medical Leaders
- Senior Managers and Governance & Quality Leaders
- Hospital Operational Leaders
- Emerging healthcare leaders
- Doctors, Nurses and Clinical Staff
Whether you come from a clinical or non-clinical background, this course builds your capability to manage the challenge of disruptive clinician behaviour.
What will you learn?
This course covers all the key tools you need as a healthcare leader with responsibility for managing clinical staff, including your reporting obligations, ensuring clinician welfare, undertaking procedurally fair investigations and effectively managing impairment and disruption in your healthcare setting.
Upon completion of the Course, you will be able to:
- Identify and recognise early markers and learn crisis intervention techniques for responding to confronting scenarios.
- Outline the healthcare leader’s role in evaluating and managing the welfare of an impaired and/or disruptive clinician.
- Develop and implement effective clinician welfare action plans.
- Understand the healthcare leader’s role in mandatory reporting requirements and identifying and assessing patient and staff risk.
- Understand the leader’s role in setting the tone for positive cultures within healthcare organisations.
- Understand how to effectively implement and adapt AIHE’s RIJC© Behaviour Management Program within their unique settings.
What can you expect?
During this course you will undertake interactive working sessions facilitated by experienced healthcare leaders, alongside peer healthcare leaders.
Our courses are built on real-world healthcare leadership experience, not generic textbooks. Participants will work through real cases, executive dilemmas, and governance scenarios.
- Interactive masterclass format
- Real-world case studies and executive simulations
- Peer discussion with senior healthcare leaders
- Practical tools, templates, and governance frameworks
- CPD certification on completion
Assessment and Awards
Participants who successfully complete the Practical Clinical Governance Course will receive the AIHE Certificate in Managing Disruptive Clinicians.
This course is eigible for CPD points.
Contact AIHE to find out more about our bespoke programs for healthcare leaders.
The Managing Disruptive Clinicians Course consists of 2 modules.
Masterclass - Consists of Module 1
Intensive Workshop - Consists of Modules 1 & 2
Learn more about each of the modules in our Managing Disruptive Clinicians Course below.
For any queries please contact us at enquiries@aihexec.com
Module 1
Health Leaders Responsibilities for Managing Disruptions Clinicians
This Module covers all the key healthcare leader with responsibilities for managing clinical staff, including your reporting obligations, ensuring clinician welfare, and undertaking procedurally fair investigations. It includes:
- Identifying the duties and responsibilities of a healthcare leader in managing disruptive and/or impaired clinicians.
- Identifying and recognising early markers and learn crisis intervention techniques for responding to confronting scenarios.
- Undertaking procedurally fair investigative processes, and responding to confronting situations and difficult conversations.
- Outlining the healthcare leader’s role in evaluating and managing the welfare of an impaired and/or disruptive clinician.
- Understanding the healthcare leader’s role in mandatory reporting requirements and identifying and assessing patient and staff risk.
- Understanding the role of AHPRA, medical defence organisations and Specialty Colleges.
Module 2
Toolkit for managing disruptive clinicians
This Module covers the key tools needed by a healthcare leader to effectively managing impairment and disruption in your healthcare setting. It includes:
- Developing and implementing effective clinician welfare action plans.
- Understanding the leader’s role in setting the tone for positive cultures within healthcare organisations.
- Recognising the link between disruptive behaviour, patient harm, clinical outcomes and operational performance.
- Undertaking clinical reviews and performance monitoring.
- Learning how to approach and effectively run face to face meetings with challenging individuals.
- Understanding how to effectively implement and adapt AIHE’s RIJC© Behaviour Management Program within their unique settings.
- Learning to manage “self” in response to difficult interactions and tough conversations.
2 hour
Masterclasses
For a Foundational Understanding of this
topic register for the 2 hour Masterclasses.
This Masterclass covers Module 1 only.
4 hour
Intensive Workshops
For an In-depth Understanding of this topic register for the 4 hour Intensive Workshops.
This Intensive Workshop covers Modules 1 & 2.
Why AIHE Health Leadership Training?
Practical, Not Theoretical
Designed for Busy Healthcare Leaders
Customisable for Your Organisation
No Cookie-Cutter Approaches
Clinician-Led Faculty
Immediate Application with actionable tools
The AIHE Advantage
Our Institute values active listening, continuous reflection and authentic collaboration in partnering with our clients on their new healthcare directorship journey.
Customisable Programs
Our programs are fully customisable to suit you & your team's specific needs and challenges
Flexible Delivery
Face-to-Face, Hybrid & Online delivery with duration from 2 hr sessions, half-day workshops to multi-day retreats
AIHE Resource Hub
Access to an exclusively curated journal articles, newsletters, books, expert analysis & latest industry news
2026 Online Course Dates
WHEN
Tuesday 16 June 2026
6PM to 8PM AEDT
COST
AIHE Members $500 excl GST
Non-Members $550 excl GST
WHEN
Saturday 17 October 2026
10AM to 2PM AEDT
COST
AIHE Members $800 excl GST
Non-Members $880 excl GST